Jobs | The Diverse Creative

Position: Programmes Coordinator

Location: Hybrid (Remote/in person occasionally)

Application Deadline: 10th May 2023

Type of Contract: 12 months with the possibility to extend

Starting Date: May 2023

Duration of Initial Contract: 15 Hours

Salary: £18,220

Reports To: Programme Lead of The Diverse Creative CIC

About Us

The Diverse Creative CIC (TDC) is a community interest company that was founded in 2017 with the aim of supporting disabled people to access relevant skills training, business and personal finance programmes, disability assessments, coaching and other forms of support. Our mission is to end the stigma around disability and create inclusive spaces that nurture empowerment and strength. We are committed to demonstrating how an inclusive culture is integral to a progressive society.

What We Do

At TDC, we offer efficient and effective solutions to help disabled individuals achieve financial security. Our programmes are designed to address the marginalisation that disabled people face within current systems and structures of employment, entrepreneurship and barriers to financial wellbeing. Our multifaceted approach reflects the needs of individuals at different stages of their lives. Our programmes currently include screening services, financial literacy education, entrepreneurship, coaching and mentoring, and hybrid community spaces for people to provide support and learning while navigating the world as disabled people.

Who We Support

Although our work supports the disabled community at large, we prioritise disabled people who are racialised, recognising the multiple intersecting marginalisations that are often unaddressed.

Our Philosophy

We believe that everyone should have an equal opportunity and access to help reach their full potential, regardless of any disability they may have. Our company is based on the belief that ending the stigma around disability is crucial to creating a more inclusive society. We strive to

raise awareness within local communities and organisations and create inclusive spaces that nurture empowerment and strength.

Job Overview

As the Programmes Coordinator, you will play a critical role in elevating the impact of The Diverse Creative programmes. By sourcing relevant content and information, responding promptly to programme inquiries, and maintaining a comprehensive calendar for all programme participants, you will ensure the smooth and efficient delivery of our initiatives. Additionally, you will support our delivery partners in managing client files, assist our independent evaluator in distributing evaluation materials, and leverage project management tool Asana to the drive effective project coordination. Your exceptional communication skills will also come into play as you regularly send out reminders and updates to all team members, support new team members during the onboarding process, and contribute to the creation and implementation of streamlined processes that optimise the overall programme.

Responsibilities and Duties:

Liaise with delivery partners after programme delivery to handle invoices, presentations, and links to sessions, and issue guidelines for service delivery
Create links for all sessions, add them to calendars, and include them in the network
Regularly check sign-up emails and provide feedback to the team
Research and contact companies about NYAE to identify potential clients that could benefit from our work, and set up meetings if they express interest
Find content for the network that would benefit the end user, such as articles that can be posted in the network
Check TDC email and update Asana weekly
Offer digital support in the network for participants
Welcome participants in the network
List programmes on relevant platforms, social media groups, or other channels
Update feedback log with insights for the evaluator
Ensure all programme modules' outcomes are confirmed and fit for purpose and are uniform across all platforms and materials
Support the team with programme and organisation delivery tasks
Onboard programme participants and welcome them to the network. Provide any useful information that would make the process seamless
Upload training sessions into the network after delivery and store them on the drive
Manage software subscriptions and ensure renewals are not on auto
Keep password log up to date
Follow up with teams when tasks are not completed and always request a deadline
Ensure all information is consistent throughout material, network, website, and programmes, including outcomes
Update feedback log with insights for the evaluator
Get testimonials from clients, create feedback forms and post them in sessions
Utilise technology for drafting emails and proofing, such as ChatGPT (please check online to see how this could support you)
Maintain the network by ensuring all links work and lead to the correct pathway
Make payments for software (Zoom, Formaloo, etc.)
Perform ad hoc tasks that support the business, such as scheduling meetings.

Qualifications

Educated to A-Level or equivalent.

Experience:

Experience working in a front-facing customer service role, with a strong customer service focus and evidence of successfully working to targets and deadlines.
Excellent communication skills, both written and verbal, and ability to adapt to a diverse range of customer groups, including those with disabilities such as neurodiversity and dyslexia.
Ability to use initiative and work independently with minimal supervision, while also being a positive team player with the ability to work collaboratively with team members and key business leaders to drive results and support the wider team and business objectives.
Excellent IT skills, including proficiency in Microsoft Office and experience using databases, creating reports, and analysing data to inform improvements and drive efficiencies.
Proactive and innovative approach to problem-solving, with an ability to adapt to changing requirements and identify improvements to existing processes.
Strong attention to detail and ability to multitask, with excellent organisational skills and experience delivering multiple objectives, planning own and others' work, and working to tight time pressures.
At least 2 years of experience in a similar role, with demonstrated success in coordinating programs and managing stakeholder relationships.
Experience working with project management tools and software like Asana, Vimeo, Zoom, Teams, Google Drive,
Demonstrated experience in managing calendars, scheduling meetings, and handling administrative tasks.
Enthusiastic about delivering an exceptional experience to stakeholders and continuously improving knowledge of self and others.
Ability to work flexibly in a fast-paced environment and adapt to change effectively.
Excellent verbal and written communication skills necessary to complete the above activities, with a strong decision-making ability even when under pressure to meet deadlines.
Experience working in a remote or distributed team environment is a plus.

Staff Benefits

Staff benefits include statutory holiday allowance pro rata and auto enrolment pensions.

Application Process

Please click here to submit your CV and complete an application form by Wednesday 10th May 2023.
Please click here if you are unable to complete an application form, we invite you to submit an application video in place of a traditional application form.
If you submit an application video, we will provide a list of suggested interview questions that applicants can address in their video submission. Applicants are welcome to answer application questions in any order or format that they prefer.
Successful applicants will be invited to submit a short video introduction of themselves (no more than 5 minutes) in place of a traditional interview. The video should be uploaded to a platform that is accessible to you, such as YouTube or Vimeo, and the link should be emailed to us at hello@thediversecreative.org.
If you require any additional support to create your video submission, please let us know by emailing hello@thediversecreative.org and we will do our best to accommodate your needs.
Following the video submission, selected candidates will be invited to a final round of interviews to discuss the role in more detail and answer any remaining questions.
We are committed to making our application process as accessible as possible for all applicants. If you have any questions or concerns, please do not hesitate to contact us at hello@thediversecreative.org.
If you require any reasonable adjustments to the application process, please let us know and we will do our best to accommodate your needs.

Equal opportunities

At The Diverse Creative CIC, we are committed to promoting equal opportunities for all. Our mission is to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, and marital status. We believe that diversity is essential for creativity and innovation, and we welcome those interested in flexible and remote working.

We are particularly committed to promoting opportunities for disabled people, as we recognise that this group is often underrepresented in most workforces. We actively encourage disabled individuals to apply for roles within our organisation, and we are committed to providing support and accommodations to enable everyone to thrive and succeed.

Our commitment to promoting equal opportunities is at the heart of everything we do at The Diverse Creative CIC. We believe that every individual should have the opportunity to realise their full potential, regardless of their background or circumstances.

All employees are expected to adhere to The Diverse Creative CIC’s Diversity & Equality, Data Protection and Health and Safety Policies.

Important to note, this role is fully funded by the Community fund.